Voice AI Resources
Assistants
Inbound voice AI that answers calls to your phone numbers. Configure behavior with system prompts, greetings, and integrations.
Agents
Outbound voice AI that proactively calls customers. Assign tasks with dynamic data for personalized conversations.
Resource Hierarchy
Assistants
Assistants
Voice AI for handling inbound calls. When someone calls your phone number, an assistant answers and handles the conversation.Configuration options:
Agents
Agents
Voice AI for making outbound calls. Agents proactively call customers based on assigned tasks.Configuration options:
Agent Tasks
Agent Tasks
Individual outbound call tasks assigned to agents. Each task contains:
- Target number — The phone number to call
- User values — Key-value pairs with call-specific data (e.g., customer name, callback reason)
Next Steps
API Reference
Explore the REST API for managing resources programmatically